Help

General

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Payments

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Resources

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Restrictions

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Technical issues

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Troubleshooting

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If you didn't find an answer to your question, please contact our support team by support@puzl.cloud. We usually answer within 24 hours.

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VAT number EE102212851

Help

General

Are your servers in a data-center?

Does Puzl provide virtual machines or cloud instances?

Is Puzl a provider of managed Kubernetes clusters?

Is it safe to use namespace in a shared cluster?

What does pay-per-pod mean?

Will my application be running on a separate virtual machine?

Payments

Can I top up my account via SEPA or SWIFT?

How do you round amount of monthly invoice?

How often do you charge my debt?

How often do you send me invoices?

I want to rent a GPU for 1 month or more, do you have discounts?

Is my pod fully billed if one of its containers constantly fails and restarts?

Since what moment my pods and volumes are billed?

What happens if I exceed the credit limit?

What is free credit?

Why does Puzl work on a pre-paid model?

Resources

Can a volume be mounted to more than one Pod?

Does Puzl provide shared or exclusive CPU cores?

How many bytes in your megabyte and gigabyte?

Pod Quality of Service

Volume Mounting Modes

What does Pod status mean?

What does Volume status mean?

What is Container File System (container-fs)

What is Pod

What is the difference between container-fs and volume?

Where my Volumes are mounted

Restrictions

Environment variables

Kubernetes labels

What if uncompressed image size exceeds allowance?

Technical issues

Access a container’s shell without SSH

Adding SSH key after my Pod is created

Execution of a Pod with a git repository

How can I install packages inside the Pods created with my git repository?

How to Use Private Docker Images

I see "Did not receive identification string" messages in the logs of SSH Pod, created by Puzl

Outbound connections on what ports are allowed

Running container under root user

What is the current directory when I run a Pod with a git repo?

Which user is set for container in Puzl

Troubleshooting

I cannot access my Pod by SSH

I cannot create a resource

My Pod failed instantly

Cloud Services

Compute ResourcesTCP/UDP BalancerNVMe®-based Data StorageShared File System Data StorageCloud MarketplacePod ConfiguratorResources

Compute Resources
TCP/UDP Balancer
NVMe^®-based Data Storage
Shared File System Data Storage
Cloud Marketplace
Pod Configurator
Resources